All custom orders will be shipped within approximately two weeks, depending on the current amount of orders in the queue. Please contact me for large orders (4+ items) to find out a more accurate timeline.

Hats ship with a tag that provides care instructions, and all orders are wrapped with tissue paper and sealed with a West End Knits sticker. If you select a gift note at checkout, it will be handwritten on West End Knits stationery. No invoices will be included with your order. Orders are shipped out in a plain white mailing envelope.

As all items are custom made, all sales are final. Please contact me, however, with any order problems or any questions: westendknitsaspen@gmail.com.